Increase the digital power of your business with
uninterrupted technical support and maintenance
24/7 Technical Support & Maintenance
For your business to seamlessly and effectively establish a presence in the digital world, we offer
comprehensive technical support and maintenance services.
Technical Support & Maintenance
Services
As Penta Software,
We are with you at every step with open communication and continuous support.
Performance Optimization
We perform all necessary optimizations to increase your website's loading speed. This improves user experience and boosts your SEO score.
Security Updates
We conduct regular security scans to ensure the safety of your website, fixing any vulnerabilities found. We provide effective protection against potential virus and malware threats.
Content Management and Updates
We provide professional support to keep your website content up-to-date, add new content, or make changes to existing content.
SEO Optimization
We perform necessary actions to improve your website's rankings in search engines. We offer services ranging from keyword optimization to content improvements.
Backup
We regularly backup your website data. In case of any data loss, we can quickly and securely recover your data.
Email Management
We manage and optimize the email systems integrated into your website. We provide support for spam protection and email security.
Up-to-Date CMS
We manage content management system (CMS) updates for your website and ensure you are updated to the latest versions.
Mobile Compatibility
We offer mobile compatibility and responsive design services to ensure your website functions seamlessly on different devices and screen sizes.
Technical Support and Maintenance
Browse Packages
SLA 1
Basic SLA Package
- Support Hours: Weekdays 9:00 AM - 6:00 PM
- Response Time: Within 24 Hours
- Support Channels: Penta ERP
- Maintenance Services: Annual System Check
SLA 2
Standard SLA Package
- Support Hours: Weekdays 9:00 AM - 6:00 PM
- Response Time: Within 6 Hours
- Support Channels: Email Support, Phone, Penta ERP
- Maintenance Services: Monthly System Check
SLA 3
Advanced SLA Package
- Support Hours: Weekdays 9:00 AM - 12:00 AM
- Response Time: Within 3 Hours
- Support Channels: Email Support, Phone, Penta ERP
- Maintenance Services: Weekly System Check
SLA 4
Premium SLA Package
- Support Hours: 24/7
- Response Time: Within 1 Hour
- Support Channels: Dedicated Customer Representative
- Maintenance Services: Daily System Check
Tools Used
In Our Service
Our Experienced Team Works with 10+ Email Service Providers
We have deep knowledge and experience across a wide range of email service providers.
It analyzes your website's traffic flow, user behavior and provides insights. In this way, it develops strategies to improve the user experience.
It monitors your website's Google search performance, manages sitemaps and provides valuable data for search engine optimization (SEO).
It offers various SEO and marketing tools such as competitive analysis, keyword research and site health check. It provides critical information to increase your website's visibility in search engines.
Measures the loading speed and performance of your website. Provides detailed reports and recommendations for page speed optimization.
It is a comprehensive website security platform to ensure the safety of your website. It offers services such as malware scanning, vulnerability detection and virus removal.
It is a caching plugin used to increase the loading speed of WordPress sites. It improves your site's performance with features such as page caching, image optimization and database optimization.
It is a comprehensive backup and restoration solution for WordPress websites. It facilitates regular backups and allows you to quickly recover your site in case of possible data loss.
It monitors whether your website is constantly online and notifies you immediately in case of any downtime. This helps you keep the accessibility and availability of your website at maximum level.
Technical Support & Maintenance
Why Us?
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Our team of experienced and certified experts are, capable of addressing all kinds of technical challenges your website might encounter.
Available at all hours of the day, every day of the week, In emergencies, our support team is at your service 24/7.
We maximise your website's security and performance by using the latest technologies and interfaces.
We offer personalised service packages tailored to the specific needs of your business, so you get the most effective results.
When a technical problem occurs, we intervene quickly and ensure that the problem is solved as soon as possible.Thus, we guarantee uninterrupted and efficient operation of your business.
It is not found by seeking, but it is always the seekers who find.
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